FOH Shift Lead for Mamahuhu Palo Alto

Mamahuhu•Palo Alto, CA

18h•$20 - $21•Onsite

About The Position

Mamahuhu is seeking a friendly, positive Front of House Shift Lead for its casual, 40-seat Palo Alto dining room. The restaurant uses counter-service ordering: guests order at the counter, receive a number, and have their food brought to them. The front-of-house team is designed to be lean and efficient, with a focus on organization and teamwork. The Shift Lead works throughout the dining room and at the POS counter, takes orders, answers the phone, runs food, buses tables, and occasionally supports the kitchen expediter. The role also includes opening and closing the Front of House on any day of the week. As the first leadership level above Team Member, the Shift Lead leads during their shift and coaches team members to deliver service to Mamahuhu’s standards. The restaurant describes its environment as fun, flexible, and teamwork-oriented.

Requirements

Ideally, at least 1 year of experience in a hospitality leadership role, such as Shift Lead or similar.
Strong work ethic and ability to thrive as part of a close-knit team.
A sense of urgency and motivation to accomplish more each day.
Close attention to detail.
Strong sense of hospitality and service.
Appreciation for food as a way to bring people together.

Nice To Haves

Experience with or interest in Chinese cuisine.

Responsibilities

Run food and bus the dining room.
Operate the POS counter and take guest orders during service.
Answer the phone.
Occasionally support the kitchen expediter.
Open and close the Front of House on any day of the week.
Lead during shifts and coach Team Members to provide service to Mamahuhu’s standards.