Customer Service Specialist, Account & Billing

Wolters Kluwer • Columbus, OH

22h • $48,900 - $83,750 • Onsite

About The Position

As a Customer Service Specialist in Accounts & Billing, you'll handle a variety of customer service tasks with growing independence. You will support our team by assisting with processes and projects, improving your skills in handling a range of customer needs. This role builds on entry-level experience, providing more autonomy while contributing to customer satisfaction.

Requirements

• Advanced Customer Interaction: Comfortable handling a broader range of customer inquiries.
• Intermediate Problem-Solving: Address more complex customer issues effectively.
• CRM Proficiency: Proficient in navigating and using Customer Relationship Management systems.
• Time Management: Efficiently juggle multiple tasks and prioritize effectively.
• Interdepartmental Collaboration: Coordinate efforts with other departments to resolve issues.
• Training Contribution: Participate in training and mentoring of new team members.
• Analytical Skills: Basic analysis of common customer issues and feedback.
• Customer Recommendation Ability: Offer tailored product/service suggestions based on customer needs.

Responsibilities

• Address more complex customer inquiries and complaints.
• Assist with onboarding and training new customer service representatives.
• Update customer accounts and profiles in the CRM system.
• Coordinate with other departments to resolve customer issues.
• Manage follow-up communications to ensure customer issues are resolved.
• Compile common customer issues and report to management.
• Provide product and service recommendations to customers.
• Support special projects aimed at improving customer service processes.
• Engage in peer mentoring and knowledge sharing.
• Escalate unresolved issues to higher levels when necessary.

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed