Billing and Customer Service Specialist

Innovative Cost Solutions•North Andover, MA

1d•$60,000 - $68,000•Onsite

About The Position

Founded in 2006, ICS is a fast-growing company that has continued to grow year after year since its inception nearly 20 years ago. We’ve been ranked as one of the 50 fastest-growing private companies in Massachusetts for 2 years in a row. We are currently looking for smart, analytical, hardworking, self-starting and unselfish individuals to help us provide our cost reduction services to thousands of businesses throughout the United States. Currently, our primary focus is to help businesses reduce their costs associated with their waste and recycling services, which is often one of the most overlooked line items in any budget. Given that the waste and recycling industry is a $100+ billion industry, the need for our cost reduction solutions is endless. As a Billing and Customer Service Specialist, you would be responsible for performing tasks related to billing our clients. There are no tasks that are too big or too small. As an important member of our team, you’d be asked to leave your ego at the door. Your primary role would be to handle all tasks related to generating monthly invoices, but you may also assist with general administrative tasks from processing payments to accounts receivables to filing. You will also be responsible for handling billing issues that arise with both Waste Haulers and Clients, which requires constant follow up, so being organized and persistant is a must.

Requirements

Must have strong phone and presentation skills
Must be a hardworking, organized, self-motivated individual with a strong desire to succeed
Multi-tasking and project management skills are a must
Must have the ability to work both independently and as part of a team
Must be proficient in MS Office especially MS Excel and MS Word
Must possess very strong computer skills
Strong leadership with great communication and people skills
Must have a valid driver’s license and a dependable vehicle

Nice To Haves

Bachelor’s Degree preferred but NOT REQUIRED
A minimum of 3 years of billing experience preferred but NOT REQUIRED
Knowledge of QuickBooks is a plus but NOT REQUIRED
Individuals with prior experience in the waste industry are encouraged to apply.

Responsibilities

Generating monthly invoices using QuickBooks and Excel
Collecting vendor invoices used for monthly invoices
Generating and sending out E-Bills
General filing of all paid and unpaid invoices
General business tasks
Resolving billing disputes with Waste Haulers
Fielding and answering billing questions with Clients as well as miscellaneous customer service questions from time to time as well