Customer Billing Specialist

Veritiv • Jacksonville, FL

1d • Hybrid

About The Position

Our Credit Operations Specialist will be responsible for receiving and processing basic requests to perform credit/debit memo entry and adjustments for customer billing issues. This role will also handle requests including exception billing, correct billing errors, inventory and cost-related adjustments, billing verifications, and credit/debit memo entry.

Requirements

• 1-3 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Basic experience of simple office/operational systems.
• Excellent verbal, written, people, and diplomacy skills are required.
• Proficient with Microsoft Office Suite.
• Strong customer service skills (friendly, courteous and helpful).

Nice To Haves

• Systems used include Oracle Cloud, CXWB, Oracle ESB, VOS(SFD), Uniscore, Document Viewer and WebCollect.

Responsibilities

• Address the more common variety of scenarios encountered that causes billing exceptions/ errors.
• Complete common requests for exception billing to update quantity, item, price, misc. charges or freight prior to billing per established guidelines.
• Follow established approval matrix for processing credit memos.
• Research and gather supporting documentation for all assigned customer disputes.
• Develop knowledge of Veritiv’s ordering, billing, basic warehouse operations, and accounting processes to efficiently resolve customer issues.
• Identify scenario(s) encountered that cause customer disputes with assistance.
• Take appropriate action regarding impact to Sales Reps’ commission with assistance.
• Reconcile customer payment in Accounts Receivable system to validate the dispute application.
• Strive to consistently meet or exceed individual and team goals.
• Build relationships to maintain professional, effective communication with team members and internal customers in Warehouse Operations, Accounts Receivable, Accounts Payable, Rebate & Contracts, Average Cost/ Accounting, Customer Experience, and Sales.
• Other related duties and responsibilities, as required or assigned

Benefits

• Healthcare benefits (including medical, dental, vision, and health savings account)
• life, AD&D, and disability insurance
• 401k
• paid time off
• tuition reimbursement
• employee assistance program
• other fringe benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level