Customer Billing Specialist

Veritiv Corporation • Jacksonville, FL

1d • Hybrid

About The Position

Our Credit Operations Specialist will be responsible for receiving and processing basic requests to perform credit/debit memo entry and adjustments for customer billing issues. This role will also handle requests including exception billing, correct billing errors, inventory and cost-related adjustments, billing verifications, and credit/debit memo entry. The specialist will address common scenarios causing billing exceptions/errors, complete requests for exception billing to update quantity, item, price, misc. charges or freight prior to billing, and follow established approval matrix for processing credit memos. They will research and gather supporting documentation for customer disputes, develop knowledge of Veritiv’s ordering, billing, basic warehouse operations, and accounting processes to efficiently resolve customer issues, and identify scenarios causing customer disputes with assistance. The role also involves taking appropriate action regarding impact to Sales Reps’ commission with assistance and reconciling customer payment in Accounts Receivable system to validate the dispute application. The specialist will strive to consistently meet or exceed individual and team goals and build relationships for effective communication with team members and internal customers in Warehouse Operations, Accounts Receivable, Accounts Payable, Rebate & Contracts, Average Cost/ Accounting, Customer Experience, and Sales. Systems used include Oracle Cloud, CXWB, Oracle ESB, VOS(SFD), Uniscore, Document Viewer and WebCollect.

Requirements

• 1-3 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Basic experience of simple office/operational systems.
• Excellent verbal, written, people, and diplomacy skills are required.
• Proficient with Microsoft Office Suite.
• Strong customer service skills (friendly, courteous and helpful).

Nice To Haves

• Systems used include Oracle Cloud, CXWB, Oracle ESB, VOS(SFD), Uniscore, Document Viewer and WebCollect.

Responsibilities

• Address the more common variety of scenarios encountered that causes billing exceptions/ errors.
• Complete common requests for exception billing to update quantity, item, price, misc. charges or freight prior to billing per established guidelines.
• Follow established approval matrix for processing credit memos.
• Research and gather supporting documentation for all assigned customer disputes.
• Develop knowledge of Veritiv’s ordering, billing, basic warehouse operations, and accounting processes to efficiently resolve customer issues.
• Identify scenario(s) encountered that cause customer disputes with assistance.
• Take appropriate action regarding impact to Sales Reps’ commission with assistance.
• Reconcile customer payment in Accounts Receivable system to validate the dispute application.
• Strive to consistently meet or exceed individual and team goals.
• Build relationships to maintain professional, effective communication with team members and internal customers in Warehouse Operations, Accounts Receivable, Accounts Payable, Rebate & Contracts, Average Cost/ Accounting, Customer Experience, and Sales.
• Other related duties and responsibilities, as required or assigned

Benefits

• Healthcare benefits (including medical, dental, vision, and health savings account)
• life, AD&D, and disability insurance
• 401k
• paid time off
• tuition reimbursement
• employee assistance program
• other fringe benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level