Customer Service/Billing Specialist

Lake County Department of Utilities•Painesville, OH

1d•Onsite

About The Position

The Customer Service/Billing Specialist is responsible for a range of clerical, billing, and customer service duties, including reviewing meter readings, preparing accounts for billing, answering customer inquiries, and performing research to resolve discrepancies. This role involves explaining bill computations, resolving customer complaints, collecting data to correct errors, scheduling work orders, and performing data entry. The specialist will compute meter readings, process various billings (including sheriff sales and bankruptcies), handle customer and title company inquiries for final billings, and prepare, post, research, and verify payments. Additionally, they will research and resolve returned items, create and maintain financial reports, perform reconciliations, process delinquent notices, accept payments, maintain correspondence, review permits, establish new accounts, manage inventory, prepare daily schedules, provide back-up support, prepare mail, balance and close registers, and maintain financial records of daily receipts. The role also includes issuing sewer deduct applications and communicating verbally or in writing as needed, as well as balancing reports and postage accounts, and preparing billings and reimbursements.

Requirements

High school diploma/GED
Valid Ohio driver's license, or state ID
Proficiency in Microsoft Office applications
Strong skills in verbal and written communication
Organizational abilities
Consistently deliver general customer service in a professional fashion

Nice To Haves

One (1) year office experience or equivalent is preferred

Responsibilities

Explains how bills are computed and seeks to satisfy customer complaints relating to sewer and/or water service.
Collects data to correct errors and discrepancies on customer accounts.
Schedules work orders to investigate and resolve account issues.
Performs data entry and other related data processing duties.
Computes meter readings by reviewing a variety of reports in preparing accounts for residential, commercial and specialized billings.
Processes billing on sheriff sales and bankruptcy and generates information needed for resolutions.
Processes customer and title company inquiries for final/period end billings.
Prepares, posts, researches, and verifies payments, researches and resolves returned items, creates and maintains financial reports, performs daily, monthly and annual reconciliations.
Processes delinquent notices and shut off notices for water customers.
Accepts payments made by customer for sewer and/or water charges.
Maintains assigned correspondence and ensures all information is completed accurately and in a timely manner.
Reviews water/sewer permits for completion and establishes new accounts.
Maintains inventory, prepares daily schedule, back-up for operations and secretary, prepares mail, balances register, closes register, and gathers/delivers correspondence.
Maintains financial records of daily receipts.
Issues sewer deduct applications.
Communicates verbally or in writing as needed.
Balances reports and postage accounts.
Prepares and mails billings to customers and reimbursements to city officials for sewer monies collected.