Service Contract Billing Specialist

CBX Solutions Recruiting Team • Dover, DE

1d • Onsite

About The Position

Build Your Career Where You Matter
Join CBX Solutions, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.
At CBX Solutions, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here. Be part of a team that invests in your future, celebrates your success, and values your contribution.
The Service Contract Billing Specialist manages the portfolio of service agreements ensuring compliance and accuracy, reports on utilization and interacts with Sales to adjust annually when warranted, performs ticket closeouts, and generates billing invoices in accordance with the customers service plans while monitoring and achieving monthly goals.

Requirements

• Associates Degree preferred, or an equivalent combination of education/experience
• Minimum of 1-year general accounting experience, preferred.
• Current and valid US driver’s license preferred
• Must pass pre-employment background check and drug screens
• Attention to detail.
• Proficient computer skills, including Microsoft Office Suite.
• Intermediate level Excel skills required- must be able to use pivot tables, VLOOKUP’s and filters.
• Strong organizational skills.
• Effective oral and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to multi-task, work under pressure, and meet deadlines.

Nice To Haves

• Experience in Sedona a plus.

Responsibilities

• Reads computer files or gathers records such as purchase orders, work orders, and field technicians’ invoices to compile needed data.
• Enters information into accounting software.
• Prepares invoices, listing items sold, amounts due, and dates of shipment.
• Submit customer invoices using various methods including Excel and third-party websites.
• Meet or exceed minimum required KPI standards for the job.
• Process invoices for all orders at a ready for billing status at a department mandated cadence.
• Submit all invoices to the respective customer within 24 hours of posting unless otherwise specified by the client.
• Reconcile submission of all assigned accounts monthly and notate completion date on checklist.
• Records and processes adjustments to billing components to correctly represent charges to customers by evaluating warranties, etc.
• Processes change order and final billings utilizing internal submission process and thru partnership with Service team
• Communicate with Sales Team and Service Techs to obtain data/information required to perform duties.
• Ongoing monitoring and tracking of internal billing request submissions to ensure completion and notification.
• Support other members of Accounting Team as a backup for multiple functions (e.g. waiver review/completion, contract review)
• Assist with special projects as necessary
• Other duties as assigned by management

Benefits

• Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
• Generous paid time off for rest, family, and self-care.
• Continuous learning, mentorship, and leadership training including access to CBX University, our in-house development program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree