Billing Specialist

Similarweb•New York, NY

13d•$75,000 - $95,000•Hybrid

About The Position

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 6,000 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights. Work alongside Similarwebbers from around the globe who are bright, curious, practical, and genuinely good people. We are looking for a Billing Specialist to join our team. The role will be responsible for the processing of all billing inquiries, daily invoice verifications, and being the focal point for addressing billing inquiries and activities.

Requirements

Two years prior billing experience required
A good technical and system understanding
Proficiency with MS Windows Office Suite and G-drive (advanced user of Excel preferred)
Superb attention to detail and strong analytical abilities
Excellent organizational, interpersonal, and communication skills
Ability to work with the corporate office and to be self-motivated
Ability to learn quickly and keep up in an ever-changing environment
High level of confidentiality, discretion, and professionalism
Ability to produce well-written, professional documents (spreadsheets, email, etc)
Ability to follow directions, meet strict deadlines, and work independently
Ability and genuine desire to develop positive and productive working relationships with both internal and external customers
Excellent English – written and spoken.

Nice To Haves

Completed a degree in finance/economics/business management preferred
Salesforce experience - a plus
3rd party billing system experience - a plus

Responsibilities

Process billing inquiries in a timely fashion.
Ensure that transactions are being prepared according to finance policies and approval standards are being met per set requirements.
Responsible for verifying and processing daily invoices.
Be the focal point for addressing billing inquiries and activities for customers and provisioning permissions, sales, and support.
Process internal requests for address changes, billing account changes, rate changes, account termination, account reactivation, recurring billing additions, etc.
Support the collection activities through special billing requirements and billing reconciliation issues as well as supplying customer documentation.
Manage complex draft and recurring invoices, in addition to invoice processing.
Act as a resource for best practices regarding obtaining and maintaining documentation for customers.
Address complex situations regarding sales rep’s communication.
Partner with legal teams to derive terminology and appropriate wording regarding contracts.
Partner with the product & pricing team on creating new products and apply their associated claims.
Create new entities end-to-end and ensure their implementation in relevant systems.
Assist with month-end closing.
Contribute to the team’s mission to improve data flows, optimizing our processes, and ensuring accounting output is accurate.
Build and implement new processes in relevant systems.
Mentor new team members and guiding them on best practices, knowledge sharing capabilities.