Malibu TN Customer Service Shipping Clerk

MBI - Malibu Boats, Inc•Loudon, TN

14d•Onsite

About The Position

The Customer Service Shipping Clerk receives inventory and manages the shipping of parts orders. The role also receives warranty-returned parts and claims, ensures returned parts are inspected and routed to the appropriate personnel for testing when required, and sends claims to Customer Service for processing. In addition to performing Shipping Clerk duties, this role provides next-level team support by supporting daily activities, training and leading team members, and filling in for department staff or the supervisor as needed. The position handles order picking and shipment preparation, shipment verification and documentation, inventory records and transfers, backorder monitoring, shipping supplies, and shipping-center organization. It also supports cycle counts and physical inventories, prepares required reports, and assists with backorder management. The job involves a nine-hour workday with overtime as required. Work may take place indoors or outdoors, including exposure to extreme cold or heat, moving mechanical parts and equipment, and frequent ladder use.

Requirements

Ability to read and write legibly.
Ability to use mathematical techniques to calculate data or solve practical problems.
Ability to read a tape measure, use a computer and computer programs, and use weight-measurement tools or devices.
Effective oral and written communication skills and ability to follow instructions.
Current forklift certification.
Team-oriented approach and ability to interact well with others.
Typing speed of at least 25 words per minute.
High school diploma or GED, two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read, analyze, and interpret general business documents, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from groups, management, employees, vendors, dealers, consumers, and the general public.
Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and work with American money and units of weight, volume, and distance.
Ability to solve practical problems involving limited standardization and interpret written, oral, diagram, or schedule instructions.
Forklift certification and 49 CFR 172.101 certification.
Ability to lead year-end physical inventory; the work may require working over a weekend.

Responsibilities

Print and organize picking tickets for pickers.
Verify outgoing shipments, maintain shipment records, and prepare items for shipment.
Verify warehouse locations and monitor backorders for availability and timely shipment.
Maintain shipping materials and supplies, and ensure the shipping center has appropriate tools for safely shipping hazardous materials.
Organize the shipping center to meet daily shipping demand requirements.
Maintain and archive daily shipping records.
Report and enter inventory variances or adjustments.
Oversee housekeeping and cleanliness of the shipping center to meet 5S standards.
Notify assembly departments of sales orders requiring manufacturing.
Enter and record site intercompany material and inventory transfers.
Process SOP returns and issue and mail UPS call tags.
Record outbound bills of lading and ensure the correct NMFC numbers are used.
Examine outgoing shipments to ensure they meet specifications.
Determine shipping methods using knowledge of shipping procedures, routes, and rates.
Conduct inventory stock counts and compare shipment identification, counts, weights, and measurements with bills of lading, invoices, orders, and other records.
Fill in for absent department staff, assist with their training, and fill in for the supervisor as needed.
Conduct team meetings as needed and manage cycle-count reports.
Prepare the team and warehouse for physical inventories, including leading year-end physical inventory.
Generate reports as required and assist with backorder management.
Support day-to-day team activities and provide training and leadership.
Perform other duties as assigned.