CUSTOMER SERVICE/SERVICE BOOTH CLERK

The Kroger Co.•Albuquerque, NM

About The Position

The Customer Service/Service Booth Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role embraces the Customer 1st strategy and encourages associates to deliver excellent customer service while demonstrating respect, honesty, integrity, diversity, inclusion, and safety. The clerk answers customer questions, processes transactions, handles returns and exchanges, manages funds and service-booth offerings, and supports merchandising, inventory, safety, and store procedures. The position's essential functions must be performed with or without reasonable accommodation.

Requirements

Must be 18 or older.
Ability to handle stressful situations.
Effective written and oral communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Retail grocery experience.
Cashier experience.
Customer service experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming environment by answering questions about products sold in the department and throughout the store.
Gain and maintain product knowledge, answer product questions, and make suggestions.
Report pricing and scanning discrepancies to the appropriate manager.
Process customer transactions quickly, accurately, and efficiently.
Handle customer returns and exchanges in accordance with customer needs and company policies and procedures.
Communicate new and ongoing special programs and promotions to customers.
Handle funds, coupons, tenders, and related items according to company policy.
Monitor inventory and stocking conditions to maintain ordering-system integrity, including Computer Assisted Ordering.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Stay current on present, future, seasonal, and special advertisements.
Follow established procedures for post office services, money orders, licenses, utility payments, gift cards and certificates, lottery tickets, money transfers, data tickets, Smith tickets, bus passes, store mail, ski passes, Western Union, hunting licenses, and keys.
Observe scheduled shift operating hours.
Answer store telephone calls promptly and professionally according to department training.
Follow merchandising, customer service, cash control, labor control, expense and supply control, loss prevention, maintenance, and associate/customer engagement rules.
Follow food safety regulations and guidelines for product returns.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Notify management of customer or employee accidents.
Report safety risks and issues and illegal activity, including robbery, theft, or fraud.
Comply with state, county, and local weights and measures laws and labeling requirements.