Customer Service/Service Booth Clerk

Kroger•Albuquerque, NM

About The Position

Create an outstanding customer experience through exceptional service, while establishing and maintaining a safe and clean environment that encourages customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety. The role assists customers with product questions and suggestions, processes transactions, handles returns and exchanges, communicates promotions, and performs service-booth duties according to established policies and procedures. It also supports merchandise labeling, stocking and inventory, follows cash-control and loss-prevention requirements, and helps maintain safe, compliant store operations. The essential functions must be performed with or without reasonable accommodation.

Requirements

Must be 18 or older.
Ability to handle stressful situations.
Effective written and oral communication skills.
Knowledge of basic math, including counting, addition and subtraction.

Nice To Haves

Retail grocery experience.
Cashier experience.
Customer service experience.
A second language, in speaking, reading and/or writing.

Responsibilities

Create an environment where customers feel welcome, important and appreciated by answering questions about products sold in the department and throughout the store.
Maintain knowledge of products sold in the departments and respond to questions and make product suggestions.
Report pricing and scanning discrepancies to the appropriate manager.
Process customer transactions quickly, accurately and efficiently.
Handle customer returns and exchanges in a way that satisfies customers while complying with company policies and procedures.
Communicate new and ongoing special programs and promotions to customers.
Handle funds, coupons and tenders according to company policy.
Monitor inventory and stocking conditions to maintain ordering-system integrity, including Computer Assisted Ordering.
Label, stock and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Stay current with present, future, seasonal and special advertisements.
Follow established policies and procedures for post office services, money orders, licenses, utility payments, gift cards and certificates, lottery tickets, money transfers, data tickets, Smith tickets, bus passes, store mail, ski passes, Western Union, hunting licenses and keys.
Observe scheduled shift operating hours.
Answer store telephone calls promptly and professionally according to department training.
Follow merchandising, customer service, cash control, labor control, expense and supply control, loss prevention, maintenance, and associate/customer engagement rules.
Follow food safety regulations and guidelines concerning product returns.
Reinforce safety programs by following safety procedures, identifying unsafe conditions and notifying store management.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft or fraud.
Comply with state, county and local weights and measures laws and labeling requirements.