Customer Service Seasonal Representative (REMOTE) NORTH CAROLINA
About The Position
Join us this holiday season as a Customer Service Seasonal Representative and be part of a team that brings joy to customers nationwide—all from the comfort of your home. This is a remote opportunity with training also conducted remotely. The position requires 25-30 hours per week from November through January, with available hours including early & mid mornings, mid-day, evenings, and weekends. Applicants must work from home or a quiet, work-friendly environment and possess their own Windows computer with fast connectivity and a camera. This role is specifically for residents of NORTH CAROLINA.
Requirements
- Customer oriented and friendly with a supportive presence on Chat, e-mail and phone
- Strong verbal and communication skills
- Ability to work well with customers and colleagues in a fast-paced environment.
- Knowledge of call center technology with proficiency with MS Office (Word, Excel and Outlook).
- Solid data entry and typing skills (preferably 35 words per minute).
- A friendly, “can do” attitude.
- Must have access to a Windows or Mac OS laptop with fast internet connectivity and camera.
- Must be a resident of NORTH CAROLINA.
Nice To Haves
- Previous experience in customer service, retail or hospitality a plus.
- Knowledge and enjoyment of wine desired but not required.
Responsibilities
- Handle inbound customer support inquiries via online Chat, Phone and Email
- Assist customers with the status of orders, modification of orders (e.g., changing delivery dates, shipping addresses, gift messages), and troubleshooting any order processing and/or delivery issues.
- Provide assistance to customers regarding questions about product availability, delivery, and pricing.
- Resolve problems by clarifying issues, researching and exploring alternative solutions, helping customers with current and past orders, and escalating unresolved problems quickly.
- Work with a variety of software tools including Gladly, Microsoft Office, and internal wine.com systems and tools.
Benefits
- Remote opportunity
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
