Customer Service Seasonal Representative (REMOTE) - OHIO

Wine.com•Columbus, OH

9d•Remote

About The Position

Join us this holiday season as a Customer Service Seasonal Representative and be part of a team that brings joy to customers nationwide—all from the comfort of your home. This is a remote opportunity requiring applicants to work from home or in another quiet, work-friendly environment. Training will also take place remotely. The position is non-exempt and offers part-time shifts which will include weekend hours. Working hours will be scheduled between 5 a.m. and 8 p.m. (PST). During the holiday season (late November through mid-January), hours may be expanded to 25-30 hours per week. Outside of the holiday season, part-time hours typically consist of 10-15 hours per week.

Requirements

Must be a resident of OHIO.
Must possess your own Windows computer with fast connectivity and a camera.
Customer oriented and friendly with a supportive presence on Chat, e-mail and phone
Strong verbal and communication skills
Ability to work well with customers and colleagues in a fast-paced environment.
Knowledge of call center technology with proficiency with MS Office (Word, Excel and Outlook).
Solid data entry and typing skills (preferably 35 words per minute).
A friendly, “can do” attitude.
Must have access to a Windows or Mac OS laptop with fast internet connectivity and camera.

Nice To Haves

Previous experience in customer service, retail or hospitality a plus.
Knowledge and enjoyment of wine desired but not required.

Responsibilities

Handle inbound customer support inquiries via online Chat, Phone and Email
Assist customers with the status of orders, modification of orders (e.g., changing delivery dates, shipping addresses, gift messages) and troubleshooting any order processing and/or delivery issues.
Provide assistance to customers related to questions regarding product availability, delivery and pricing.
Resolve problems by clarifying issues; researching and exploring alternative solutions; helping customers with current and past orders and escalating unresolved problems quickly.
Work with a variety of software tools including Gladly, Microsoft Office and internal wine.com systems and tools.