Customer Service Seasonal Representative (REMOTE) - TEXAS

Wine.com • Houston, TX

9d • Remote

About The Position

Join us this holiday season as a Customer Service Seasonal Representative and be part of a team that brings joy to customers nationwide—all from the comfort of your home. This is a remote opportunity requiring applicants to work from home or in another quiet, work-friendly environment. Positions are part-time shifts which will include weekend hours. Working hours will be scheduled between 5 a.m. and 8 p.m. (PST). During the non-holiday season, part-time hours will typically consist of 10-15 hours per week. During the holiday season which begins in late November through mid-January, hours may be expanded to 25 - 30 hours per week.

Requirements

• Must be a resident of TEXAS.
• Applicants must possess their own Windows computer with fast connectivity and a camera.
• Customer oriented and friendly with a supportive presence on Chat, e-mail and phone
• Strong verbal and communication skills
• Ability to work well with customers and colleagues in a fast-paced environment.
• Knowledge of call center technology with proficiency with MS Office (Word, Excel and Outlook).
• Solid data entry and typing skills (preferably 35 words per minute).
• A friendly, “can do” attitude.
• Must have access to a Windows or Mac OS laptop with fast internet connectivity and camera.

Nice To Haves

• Previous experience in customer service, retail or hospitality a plus.
• Knowledge and enjoyment of wine desired but not required.

Responsibilities

• Handle inbound customer support inquiries via online Chat, Phone and Email
• Assist customer with status of orders, modification of orders i.e., changing delivery dates, shipping addresses, gift messages and trouble-shooting any order processing and/or delivery issues.
• Provide assistance to customer related to questions regarding product availability, delivery and pricing.
• Resolves problems by clarifying issues; researching and exploring alternative solutions; helping customers with current and past orders and escalating unresolved problems quickly.
• Will be working with a variety of software tools including Gladly, Microsoft Office and internal wine.com systems and tools.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed