Customer Service Seasonal Representative (REMOTE) - FLORIDA

Wine.com • Florida, FL

9d • Remote

About The Position

Join us this holiday season as a Customer Service Seasonal Representative and be part of a team that brings joy to customers nationwide—all from the comfort of your home. This is a remote opportunity requiring Florida residence. Training will take place remotely. The position is part-time, with hours typically ranging from 25-30 per week during the holiday season (November through January), subject to change based on business needs. Available hours include early and mid-mornings, mid-day, evenings, and weekends. Applicants must work from home or a quiet, work-friendly environment and possess their own Windows computer with fast connectivity and a camera. This role is specifically for residents of Florida, and applications from outside the state cannot be considered.

Requirements

• Customer oriented and friendly with a supportive presence on Chat, e-mail and phone
• Strong verbal and communication skills
• Ability to work well with customers and colleagues in a fast-paced environment.
• Knowledge of call center technology with proficiency with MS Office (Word, Excel and Outlook).
• Solid data entry and typing skills (preferably 35 words per minute).
• A friendly, “can do” attitude.
• Must have access to a Windows or Mac OS laptop with fast internet connectivity and camera.
• Must be a resident of Florida.

Nice To Haves

• Previous experience in customer service, retail or hospitality a plus.
• Knowledge and enjoyment of wine desired but not required.

Responsibilities

• Handle inbound customer support inquiries via online Chat, Phone and Email
• Assist customers with the status of orders, modification of orders (e.g., changing delivery dates, shipping addresses, gift messages), and troubleshooting any order processing and/or delivery issues.
• Provide assistance to customers regarding questions about product availability, delivery, and pricing.
• Resolve problems by clarifying issues, researching and exploring alternative solutions, helping customers with current and past orders, and escalating unresolved problems quickly.
• Work with a variety of software tools including Gladly, Microsoft Office, and internal wine.com systems and tools.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed