Seasonal Customer Service Representative - North Miami

Enterprise Holdings • North Miami, FL

6d • Onsite

About The Position

Enterprise Mobility, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, is seeking a Seasonal Customer Service Representative. This role is crucial in providing superior, friendly, and efficient service throughout the rental car process. The position is seasonal, with employment starting no earlier than November 1, 2026, and ending on or before April 30, 2027. The pay for this position is $19/hour, and the role serves the North Miami, Hallandale, and Aventura areas. Availability for specific shifts is required, with the exception of religious observations.

Requirements

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be willing to accept $19/hour
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be willing to work any day of the week including weekends and holidays.
• Must be willing to work available schedule

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED