Customer Service & Scheduling Coordinator

Handyman Connection • McKinney, TX

22h • Onsite

About The Position

At Handyman Connection, our Customer Service & Scheduling Coordinator plays a key role in the customer experience we work hard to deliver. This person is often one of the first voices customers hear when they contact us and an important support resource for our craftsmen in the field. We are looking for a dependable, organized professional to help keep our office, customer communication, and scheduling running smoothly. This is a full-time, in-office role in McKinney, Monday through Friday from 8:00 AM to 5:00 PM. This is not a remote role or a flexible-hours position. We value reliability and consistent in-office coverage, while understanding that occasional pre-arranged appointments or personal needs come up. This role is a strong fit for someone who communicates well, stays organized, supports the field team effectively, and wants the opportunity to earn greater responsibility over time by identifying issues, improving workflow, and helping keep the business moving.

Requirements

• Strong phone presence and professional communication
• Organized, detail-oriented, and dependable
• Able to manage multiple tasks and follow through consistently
• Comfortable handling customers who may be frustrated or need reassurance
• Consistent attendance and punctuality
• Willingness to learn, improve, and take on greater responsibility over time
• Comfortable working in a growing small business where priorities can shift and processes may evolve
• Receptive to detailed feedback and able to use it constructively
• Thoughtful, adaptable, and willing to contribute ideas that improve the business

Responsibilities

• Respond to incoming calls and customer inquiries by phone, text, and email, helping customers clearly understand next steps
• Convert incoming leads into estimates and booked jobs through timely follow-up, clear communication, and strong coordination
• Coordinate appointments and keep customer and job information accurate and up to date
• Support craftsmen in the field by helping resolve routine customer communication issues
• Share observations and suggestions that help improve communication, scheduling, and office workflow
• Represent the company professionally in every customer interaction

Benefits

• Competitive salary
• Opportunity for advancement
• Training & development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees