Scheduling Customer Service Representative

National Jewish Health•Denver, CO

12h•Onsite

About The Position

National Jewish Health is seeking Scheduling Customer Service Representatives to join their Patient Access team. This role is the first point of contact for patients and involves scheduling appointments, maintaining patient information, and collaborating with clinic staff and other health professionals. The ideal candidate will be detail-oriented, quality-focused, and passionate about customer service with kindness and compassion. They should possess a strong customer focus, adaptability, quality orientation, and the ability to problem-solve independently.

Requirements

High School Diploma or equivalent required.
One year customer service experience required.

Nice To Haves

One year patient scheduling or health care call center experience preferred.
Candidates who are bilingual speaking Spanish are highly desired.

Responsibilities

Answering incoming calls and making outbound calls to schedule appointments for physician and ancillary services.
Maintaining communication with both patients and clinical staff to ensure a successful patient experience.
Providing excellent customer service to patients, co-workers, physicians and clinical staff.
Scheduling new patient appointments for both physicians and ancillary departments appropriately and accurately.
Collecting and updating all necessary patient demographic, insurance, and clinical information.
Accurately updating computer systems with patient demographic, insurance, and appointment information.
Ensuring appropriate clinic has accurate patient information as to the nature, severity and duration of concern.
Communicating with patients to keep them apprised of the status of their appointments.
Monitoring all aspects of individual patient schedules for continuity of appointments and appropriate prerequisite appointments.
Communicating with Admissions, Financial Counseling and Utilization Management when necessary to ensure a successful patient visit.
Communicating with clinicians to ensure that patient appointments are accurately scheduled.
Maintaining knowledge of NJH clinical operations, insurance procedures, and clinical terminology.
Maintaining appropriate level of expertise with the Registration systems, Scheduling system, Passport and Electronic Medical Record system.

Benefits

Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees.
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
Dental & Vision Plans: Coverage effective the first of the month after hire.
Retirement Savings: 403(b) plan with employer contributions after two years.
Wellness Incentives: Earn up to $200 annually for preventive health activities.
Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.