Patient Scheduling Representative

WakeMed Health & Hospitals•Raleigh, NC

15h•Onsite

About The Position

The Patient Scheduling Representative will interact with patients and healthcare provider offices via phone and messages to schedule appointments. This role involves accurately performing administrative duties for scheduling, including managing inbound and outbound communication, working work queues, selecting correct appointments, and entering demographic and insurance information. As a liaison, the position requires excellent interpersonal and communication skills to deliver high-quality customer service. The representative provides unsurpassed service for WakeMed patients scheduling outpatient services and physician practice appointments, working in a call center handling high-volume, fast-paced, metrics-driven communication, and coordinating with clinical staff. WakeMed Health & Hospitals, serving the community since 1961, is a leading provider of health services in Wake County, committed to improving community health and well-being through outstanding and compassionate care.

Requirements

High School Diploma or Equivalent Required

Nice To Haves

1 Year Customer Service Preferred

Responsibilities

Enjoy interacting with patients and healthcare provider offices on the phone and through messages to schedule patient appointments
Accurately perform administrative duties required for patient appointment scheduling
Manage inbound and outbound communication
Work work queues
Select correct appointments
Enter demographic and insurance information
Provide unsurpassed service for WakeMed patients scheduling outpatient services and physician practice appointments
Work in a call center handling in-bound and outbound communication
Coordinate with clinical staff in the physician practices/outpatient services
Complete task-based functions