Customer Service & Scheduling Coordinator

Ace Handyman Services Montclair • Montclair, NJ

4d • Onsite

About The Position

Ace Handyman Services Montclair is hiring a sharp, organized, and customer-focused Customer Service Representative (CSR) to join their growing team. This is a part-time role (Monday–Friday, 8:00 AM – 1:00 PM) with a clear path to full-time (40 hours/week) as the business continues to grow. The role involves answering inbound calls, responding to customer inquiries, following up on leads (no cold calling), booking and confirming appointments, managing and optimizing the daily schedule, working closely with the Office Manager to keep operations running smoothly, and helping ensure customers have a seamless, professional experience from first call to job completion.

Requirements

• Strong communication skills (clear, professional, and personable)
• Highly organized and detail-oriented
• Comfortable multitasking in a fast-paced environment
• Reliable and punctual
• Basic computer skills
• Team-oriented with a willingness to follow established processes

Nice To Haves

• CRM/scheduling software experience is a plus

Responsibilities

• Answering inbound calls and responding to customer inquiries
• Following up on leads (no cold calling)
• Booking and confirming appointments
• Managing and optimizing the daily schedule
• Working closely with—and taking direction from—the Office Manager to keep operations running smoothly
• Helping ensure customers have a seamless, professional experience from first call to job completion

Benefits

• Competitive salary
• Opportunity for advancement
• Training & development
• Opportunity to transition into full-time with benefits
• Stable, growing company backed by the Ace Hardware brand
• Professional, team-focused work environment

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees