Customer Service & Scheduling Coordinator

Ace Handyman Services Montclair•Montclair, NJ

1d•Onsite

About The Position

Ace Handyman Services Montclair is hiring a sharp, organized, and customer-focused Customer Service Representative (CSR) to join their growing team. This is a part-time role (Monday–Friday, 8:00 AM – 1:00 PM) with a clear path to full-time (40 hours/week) as the business continues to grow. The company is a locally owned business backed by the trusted Ace Hardware name, priding itself on delivering top-tier service with professionalism, reliability, and respect. The 800+ Craftsmen who represent their Brand are the heart and soul of their turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry. Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate their high level of service, and they often request additional work by asking for particular Craftsmen by name.

Requirements

Strong communication skills (clear, professional, and personable)
Highly organized and detail-oriented
Comfortable multitasking in a fast-paced environment
Reliable and punctual (8 AM means ready to go, not walking in with coffee)
Basic computer skills (CRM/scheduling software experience is a plus)
Team-oriented with a willingness to follow established processes

Nice To Haves

CRM/scheduling software experience

Responsibilities

Answering inbound calls and responding to customer inquiries
Following up on leads (no cold calling)
Booking and confirming appointments
Managing and optimizing the daily schedule
Working closely with—and taking direction from—the Office Manager to keep operations running smoothly
Helping ensure customers have a seamless, professional experience from first call to job completion