Service Scheduling Coordinator

Kaeser Compressor, Inc.•Fredericksburg, VA

About The Position

We are searching for someone who can plan the work days of our service technicians, handling both scheduled and emergency assignments, and who excels at building relationships. We are the leading compressed air supplier and are now seeking a new team member for our elite Service Coordination Team. Compressed air is the heart of most businesses. Our goal is to ensure customer satisfaction throughout the entire customer journey, which involves effective communication and collaboration across departments and positions. We are more than just compressed air experts – we are also on a mission to make the industry more energy-efficient. Our motto is "More compressed air for less energy." For us, it's about offering quality products, solutions, and services that can truly make a difference for the customer.

Requirements

Strong communication skills, verbal and written, in English and Spanish.
Comfortable working with complex data systems (SAP).
Ability to juggle multiple tasks simultaneously and have a structured approach to work.
Experience in scheduling.
Ability to build good relationships.
Enjoy helping customers and colleagues.
Thrive on detail-oriented work.

Responsibilities

Organize the technician’s workdays, making sure they run smoothly and productively.
Act as front-line customer support, listening to challenges and finding solutions.
Request parts and equipment for service assignments.
Follow up on service reports.
Prepare for invoicing.