Scheduling and Service Coordinator

Home Instead•Sioux Falls, SD

1d•Onsite

About The Position

Join Home Instead as a Scheduling and Service Coordinator. This fast-paced position coordinates care between our clients and professional Caregivers, aiming to create extraordinary relationships. If you're energetic, level-headed, and passionate about making a real difference, we want you to join us! Home Instead is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. Our company thrives on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact.

Requirements

Experience in a service-focused role, with a dedication to "doing what’s right" for clients
Strong organizational skills and comfort with technology
Commitment to high standards of compliance and service quality
Ability to travel locally as needed to meet clients and provide support
Flexible availability for occasional after-hours or weekend duties

Nice To Haves

High integrity
Excellent customer service skills and eagerness to learn
Strong organizational and typing skills
Ability to excel in a fast-paced, team-oriented environment
Adaptable and able to act with urgency
Passion for working with the aging population
Familiarity with systems like Outlook, WellSky (ClearCare), Salesforce, and Microsoft Office Suite

Responsibilities

Answer calls professionally and knowledgeably
Match clients and Caregivers based on needs, skills, and location
Schedule and oversee quality matches between clients and caregivers, ensuring satisfaction and safety
Maintain all documentation in compliance with state, federal and franchise standards.
Conduct introductions with caregivers and clients
Address client and Caregiver concerns as needed
Communicate openly with colleagues, Caregivers, clients, and family members
Uphold company policies, procedures, and business ethics
Perform caregiving in emergencies if on-call