Scheduling and Service Coordinator

Home Instead • Sioux Falls, SD

1d • Onsite

About The Position

Join Home Instead as a Scheduling and Service Coordinator. This fast-paced position coordinates care between clients and professional Caregivers, aiming to create extraordinary relationships. The role is part of a high-performing team that supports and encourages its members. Home Instead is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally, thriving on core values like honesty and integrity. The coordinator will be part of a team that truly cares about their clients and caregivers, making a real difference in a vital industry.

Requirements

• High integrity
• Excellent customer service skills and eagerness to learn
• Strong organizational and typing skills
• Ability to excel in a fast-paced, team-oriented environment
• Adaptable and able to act with urgency
• Completes criminal background, MVR, drug screen, and reference checks
• Experience in a service-focused role, with a dedication to "doing what’s right" for clients
• Strong organizational skills and comfort with technology
• Commitment to high standards of compliance and service quality
• Ability to travel locally as needed to meet clients and provide support
• Flexible availability for occasional after-hours or weekend duties

Nice To Haves

• Passion for working with the aging population is preferred
• Familiarity with systems like Outlook, WellSky (ClearCare), Salesforce, and Microsoft Office Suite

Responsibilities

• Answer calls professionally and knowledgeably
• Match clients and Caregivers based on needs, skills, and location
• Schedule and oversee quality matches between clients and caregivers, ensuring satisfaction and safety
• Maintain all documentation in compliance with state, federal and franchise standards
• Conduct introductions with caregivers and clients
• Address client and Caregiver concerns as needed
• Communicate openly with colleagues, Caregivers, clients, and family members
• Uphold company policies, procedures, and business ethics
• Perform caregiving in emergencies if on-call

Benefits

• Dental insurance
• Aflac insurance
• IRA with 3% company match
• Paid Holidays
• A meaningful career in a vital industry
• On-call responsibilities
• Meaningful Work and Connections

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees