Customer Service & Scheduling Coordinator

Classet • Seattle, WA

2h • $25 - $30 • Onsite

About The Position

Ace Handyman Services North Seattle is looking for a dependable and organized Customer Service & Scheduling Coordinator to help keep daily operations running smoothly. This role is ideal for someone who thrives in a fast-paced environment, communicates professionally, and can confidently manage scheduling, customer interactions, and office coordination without constant supervision. You’ll play a critical role in supporting customers, coordinating schedules for craftsmen, and ensuring day-to-day workflows stay organized and efficient. As the business continues to grow, there will be opportunities for advancement and increased responsibility.

Requirements

• 1–3+ years of customer service, administrative, or scheduling experience
• Strong communication and phone skills
• Ability to stay organized in a fast-paced environment
• Comfortable using computers and scheduling software
• Ability to multitask and prioritize effectively
• Reliable, professional, and self-motivated
• Ability to work independently with minimal supervision

Nice To Haves

• Scheduling or dispatch experience
• Experience in home services or trades industries
• ServiceTitan experience
• Experience handling multiple calls and tasks simultaneously

Responsibilities

• Answer incoming phone calls, emails, and text messages professionally
• Assist customers with scheduling services quickly and accurately
• Manage and coordinate schedules using ServiceTitan
• Keep technician schedules organized and optimized
• Enter and maintain accurate customer and job information
• Follow up on leads, estimates, and upcoming appointments
• Support daily office and administrative operations
• Prioritize tasks and maintain workflow independently
• Coordinate multiple jobs and schedule updates throughout the day
• Deliver excellent customer service while solving scheduling challenges

Benefits

• Medical, Dental & Vision insurance for full-time employees
• 401(k)
• Paid vacation
• Paid sick leave in accordance with Washington state requirements
• Stable Monday–Friday schedule
• Growth and advancement opportunities
• Supportive and team-oriented work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed