Service Scheduling Coordinator

Pecheles - Audi, VW, Hyundai • Greenville, NC

2d • Onsite

About The Position

Pecheles Automotive is growing, and so is our Service Scheduling Department! We’re excited to add new team members who are organized, friendly, and ready to help deliver outstanding customer service. Come grow with a team that values collaboration, professionalism, and opportunity for advancement. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. A commitment to excellent attendance and punctuality is essential. In this role, you will be the link between our customers and the Service Team. You will assist the customer with scheduling service appointments, answer customer questions, and ensure our customers are well-informed. The Coordinator provides superior Customer Service by communicating with Service, Parts, and Sales Team Members to provide accurate information to our customers, while maintaining detailed records, and following the prescribed standards & guidelines. Every employee at Pecheles Automotive plays a vital role in our success. We are committed to continuing the award-winning service and exceptional value that our community has trusted and come to expect from us over the years.

Requirements

• Minimum 1 year customer service experience
• Strong communication skills
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Willing to submit to a pre-employment background check & drug screen
• Able to multi-task in a fast-paced environment

Nice To Haves

• Bilingual Spanish a plus!

Responsibilities

• Make 100+ calls a day
• Provide outbound service calls to current and potential customers regarding service appointments, recalls and missed service appointments.
• Establish personal goals that are consistent with the dealership’s standards of productivity and devise a strategy to meet those goals.
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Update customer and vehicle information
• Maintain appropriate records for recalls, loaner vehicles, and orders
• Provide customers with vehicle maintenance information & recommendations based on the manufacturers’ specifications
• Participate in team & process development sessions – keeping positive relationships with teammates
• Utilize CRM tracking system daily
• Regular attendance and punctuality

Benefits

• Comprehensive medical, dental, and vision insurance
• 401(k) with Generous Employer Match
• Paid Time Off
• Growth Opportunities
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed