Service Scheduling Coordinator

Confires Fire Protection Service • Dennis, NJ

5d • Onsite

About The Position

Confires Fire Services, an affiliated company of Guardian Fire Protection, is a trusted provider of comprehensive fire protection and life safety solutions, serving businesses throughout New Jersey, Eastern Pennsylvania, and Northern Delaware for over 40 years. Headquartered in South Plainfield, New Jersey, Confires delivers inspection, testing, monitoring, installation, and repair services across a wide range of systems. The company is known for its strong customer-first culture, technical expertise, and commitment to code compliance. Confires is looking to hire a Service Scheduling Coordinator for its Fire Extinguisher Department, based in Cape May Court House, NJ. This is an essential role requiring an organized, goal-oriented candidate with excellent communication skills.

Requirements

• Experience in a fast-paced call center, telemarketing, or dispatcher environment preferred.
• Excellent verbal, written, and customer service skills.
• Prior experience in a commercial services company preferred but not required.
• Proven ability to oversee an essential business function and meet goals/deadlines.
• Thorough knowledge of general office procedures and equipment.
• Ability to function in a fast-paced, team-based environment.
• Must be analytical and have excellent problem-solving skills.
• Must enjoy talking to customers and have a successful history of developing relationships with customers.
• Must be goal-oriented and highly motivated to meet department goals.
• Self-starter with great organization skills, especially time management skills.

Responsibilities

• Continually call a large customer database to schedule appointments.
• Obtain information from customers for necessary inspections.
• Data entry of customer information.
• Develop daily routes by geographic area for 10+ technicians that meet revenue expectations.
• Answer customer calls to schedule inspections, repairs, and emergency services.
• Other duties may include filing, faxing, copying, etc.
• Ability to work well under pressure and with multiple departments and personnel.
• Be a team player.
• Communicate very well with co-workers and customers.

Benefits

• Flexible benefits and compensation packages
• 401K with a company match
• Medical and dental insurance
• Company paid Short Term Disability
• Company paid Long Term Disability
• Company paid Life insurance
• Pre-tax accounts for health and dependent care
• Aflac
• Vacation and Personal time
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed