Service Scheduling Coordinator

Pecheles•Greenville, NC

13h•Onsite

About The Position

Pecheles Automotive is growing, and so is our Service Scheduling Department! We’re excited to add new team members who are organized, friendly, and ready to help deliver outstanding customer service. Come grow with a team that values collaboration, professionalism, and opportunity for advancement. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. Must be available to work Monday through Thursday from 9:00 AM to 6:00 PM (including a one-hour lunch break) and Fridays from 9:00 AM to 4:30 PM. A commitment to excellent attendance and punctuality is essential. In this role, you will be the link between our customers and the Service Team. You will assist the customer with scheduling service appointments, answer customer questions, and ensure our customers are well-informed. The Coordinator provides superior Customer Service by communicating with Service, Parts, and Sales Team Members to provide accurate information to our customers, while maintaining detailed records, and following the prescribed standards & guidelines. Every employee at Pecheles Automotive plays a vital role in our success. We are committed to continuing the award-winning service and exceptional value that our community has trusted and come to expect from us over the years.

Requirements

Minimum 1 year customer service experience
Strong communication skills
Team player attitude
Prompt and courteous
Enthusiastic personality
Must have strong computer skills
Willing to submit to a pre-employment background check & drug screen
Able to multi-task in a fast-paced environment

Nice To Haves

Bilingual Spanish a plus!

Responsibilities

Make 100+ calls a day
Provide outbound service calls to current and potential customers regarding service appointments, recalls and missed service appointments.
Establish personal goals that are consistent with the dealership’s standards of productivity and devise a strategy to meet those goals.
Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
Update customer and vehicle information
Maintain appropriate records for recalls, loaner vehicles, and orders
Provide customers with vehicle maintenance information & recommendations based on the manufacturers’ specifications
Participate in team & process development sessions – keeping positive relationships with teammates
Utilize CRM tracking system daily
Regular attendance and punctuality