Customer Service Scheduling Coordinator

KRE Security•West Brunswick Township, PA

18h•Onsite

About The Position

KRE Security, LLC is seeking a friendly, organized, and customer-focused Scheduling Coordinator to join our growing administrative team in Hamburg, PA. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys helping people, and can confidently multitask while keeping operations running smoothly. If you’re someone who communicates well under pressure, stays organized, and enjoys being the go-to person for solving problems and supporting a team, this role could be a perfect fit. As one of the main points of contact for our employees and supervisors, you’ll help coordinate staffing, assist with scheduling needs, and provide professional support throughout the day. No two days are exactly alike, making this an excellent fit for someone who enjoys variety, teamwork, and staying busy.

Requirements

Strong customer service and communication skills
Friendly, professional, and solution-oriented attitude
Ability to multitask and stay organized in a fast-moving environment
Comfortable handling multiple phone calls, emails, and schedule changes throughout the shift
Strong attention to detail and time management skills
Dependable, punctual, and team-oriented mindset
Ability to remain calm and professional under pressure
Proficiency with Microsoft 365, Outlook, and Google applications
Ability to work on-site in our Hamburg, PA office

Nice To Haves

Experience in customer service, dispatching, scheduling, call center work, administrative support, hospitality, or workforce coordination preferred

Responsibilities

Communicate professionally and positively with employees, supervisors, and management throughout the shift
Create, manage, and adjust employee schedules across multiple client locations
Handle frequent phone calls, emails, and scheduling updates while maintaining professionalism and accuracy
Respond quickly and calmly to call-offs, shift changes, and urgent staffing needs
Help employees resolve scheduling conflicts with a customer service-first approach
Coordinate coverage for open shifts and last-minute staffing changes
Maintain accurate scheduling records using company systems and databases
Use Microsoft 365, Outlook, and Google Workspace to manage daily operations and communication
Work closely with management and Recruiting to support staffing and operational needs
Handle sensitive employee information with professionalism and confidentiality