Customer Service Scheduling Agent

Courtesy Chevrolet Phoenix•Phoenix, AZ

11d•Onsite

About The Position

Courtesy Automotive Group is seeking a Service Scheduling Agent to be the friendly, professional voice of their Service Department. This role involves handling inbound and outbound service calls, scheduling appointments, and ensuring exceptional customer experiences. The ideal candidate is someone who thrives on helping people, communicates with confidence, and enjoys a fast-paced, team-oriented environment. The position offers an hourly base rate of $16.00 plus commission.

Requirements

Excellent communication skills — clear, confident, and professional on the phone.
Strong customer service mindset with patience and empathy.
Positive, upbeat, and professional attitude — even under pressure.
Active listening skills with the ability to understand and meet customer needs.
High attention to detail — accurate data entry and appointment scheduling.
Reliable and punctual — shows up on time, ready to work, and follows through.
Comfortable using phones and computers simultaneously while multitasking efficiently.
Team player who works well in a fast-paced dealership setting.
Coachable and eager to learn dealership systems and processes.
Strong organizational and time management skills.

Nice To Haves

Bilingual English and Spanish preferred
Previous experience in a call center, BDC, or customer service role.
Basic understanding of automotive service scheduling or dealership operations.
Familiarity with CRM systems or appointment scheduling software

Responsibilities

Answer inbound service calls and assist customers with scheduling appointments.
Make outbound calls to confirm appointments, follow up on recommendations, and contact declined services.
Listen carefully to customer concerns and accurately document details in the system.
Coordinate with service advisors and technicians to ensure smooth appointment flow.
Maintain a friendly, professional demeanor while handling multiple calls and inquiries.
Update customer records, verify information, and follow dealership processes.
Work collaboratively with teammates and management to meet department goals.
Provide accurate information on dealership services, promotions, and policies.