Customer Service / Patient Scheduling

Excelsia Injury Care • Pleasant Grove, UT

5d • Onsite

About The Position

At Advanced Medical Management, LLC (“AMM”) we provide management services unto a host of healthcare companies throughout Maryland, Delaware, Virginia and Pennsylvania (collectively with AMM, the “Enterprise”) who furnish high-quality integrated healthcare to people suffering from neuro-musculoskeletal injuries. The healthcare companies we counsel and service offer an extensive slate of office-based diagnostic, surgical and rehabilitation services, provided by compassionate and skilled professionals who medically manage each patient from evaluation through treatment to ensure patients have the best achievable outcomes. Our healthcare companies are leaders in care delivery for personal injury and worker’s compensation cases, in particular, and have a proven track record of returning patients to their pre-injury level of activity as quickly as possible. We are devoted to furnishing highly competent and timely services in compliance with all applicable legal, regulatory and ethical standards; a commitment to doing things right. We strive to be a good corporate citizen and integrate ESG (environmental, social and governance) considerations within our Enterprise business practices. Our mission is to benefit the healthcare companies we serve, as well as all of our collective employees, and communities.

Requirements

• High school diploma or GED equivalent.
• Working knowledge of computers.
• Bilingual in Spanish and English.

Nice To Haves

• Excellent customer service skills, verbal and written communication skills.
• Knowledge of computer applications, including Windows, Microsoft Office, Outlook, and business related websites.
• Typing 50+ WPM.
• Knowledge of commercial insurance, workers’ compensation, and personal injury benefits.
• Ability to effectively interact with providers, attorneys, patients, and co-workers.

Responsibilities

• Schedule and re-schedule appointments requested via phone, email, fax, chat, and web portal.
• Utilize computerized systems and apps for daily work assignments.
• Interface with other departments including billing, marketing and human resources.
• Perform other duties and assignments as directed and/or as necessary.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED