Dispatching/Scheduling - Customer Service

NEST•Bonita Springs, FL

2d•Onsite

About The Position

This is a fast-paced role in a big support environment. The ACT Support Associate will be right in the middle of the action—connecting clients, service providers, and internal teams to keep operations running smoothly. The role involves being the friendly, professional first point of contact via phone, email, text, and chat, dispatching and scheduling Independent Service Providers (ISPs) across the U.S., and tracking, updating, and managing work orders to ensure nothing falls through the cracks. The associate will follow up to confirm services are completed, prioritize work based on urgency and service level agreements (SLAs), collect invoices, signed work orders, and required documentation, and keep clear, detailed notes. Additionally, the role includes helping onboard new service providers, supporting coverage needs, problem-solving in real time, handling basic issues, and escalating when needed. The position requires multitasking with calls, systems, and updates simultaneously, and jumping in to support teammates when things get busy. It is described as busy but never boring.

Requirements

High school diploma or GED
1–2 years of customer service experience
Comfortable with computers and learning new systems

Responsibilities

Be the friendly, professional first point of contact via phone, email, text, and chat
Dispatch and schedule Independent Service Providers (ISPs) across the U.S.
Track, update, and manage work orders so nothing falls through the cracks
Follow up to confirm services are completed—then close the loop
Prioritize work based on urgency and service level agreements (SLAs)
Collect invoices, signed work orders, and required documentation
Keep clear, detailed notes so everyone stays informed and aligned
Help onboard new service providers and support coverage needs
Problem-solve in real time, handle basic issues, and escalate when needed
Multitask like a pro—calls, systems, and updates all at once
Jump in to support teammates when things get busy