Customer Service Agent

Alphabe Insight Inc•Los Angeles, CA

11h•$35,000 - $39,000•Onsite

About The Position

Skillbridge Academy is seeking a professional and customer-focused Customer Service Agent to join our growing team in Los Angeles. In this role, you will serve as a key point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive experience throughout every interaction. The ideal candidate is organized, detail-oriented, and committed to delivering outstanding service while supporting the company's mission and goals.

Requirements

Strong verbal and written communication skills.
Excellent interpersonal and customer service abilities.
Strong organizational and time-management skills.
Ability to multitask and prioritize responsibilities effectively.
Problem-solving mindset with attention to detail.
Proficiency with computer systems and standard office applications.
Ability to work both independently and as part of a team.
Positive attitude and commitment to professional excellence.

Responsibilities

Respond to customer inquiries in a professional and timely manner.
Provide accurate information regarding services, programs, and company policies.
Resolve customer concerns and escalate complex issues when necessary.
Maintain detailed and accurate customer records.
Process customer requests and follow up to ensure satisfaction.
Collaborate with internal departments to address customer needs effectively.
Assist with administrative tasks related to customer support operations.
Contribute to maintaining a positive and service-oriented environment.