Customer Service Agent

Calm Air Human Resources•The Pas, MB

6d•Onsite

About The Position

Calm Air is seeking a highly motivated, well-organized individual to join their team as a Customer Service Agent. This role involves providing front-line passenger support and assistance at the airport, ensuring a positive passenger experience that meets organizational standards and regulatory compliance. The position requires working independently and as part of a skilled team in a fast-paced environment.

Requirements

Ability to learn a computerized reservation system
Basic Computer skills (word, excel, office)
Exceptional customer service skills
Able to work independently or in a team setting
Ability to work efficiently and accurately under pressure
Must have own transportation to and from work
Must be able to obtain and maintain an Enhanced Security Clearance qualification
Must be able to attend and complete initial Ground School Training

Nice To Haves

High school diploma or general education degree (GED) an asset
Knowledge of an airline’s operations an asset
Inuktitut and/or Inuinnaqtun language considered an asset

Responsibilities

Providing curbside to curbside service to the travelling public as per Canadian Transportation Agency regulations
Making and changing flight reservations in the computerized reservation system
Checking in passengers and their baggage
Calculate and charge any additional fees if applicable
Issuing boarding passes, itineraries, and seating assignments as necessary
Assist pre-boarding passengers to ensure safe movement to and from the aircraft
Provide information on fares, flight schedules and routes in person or over the telephone
Facilitate the safe movement of passengers between aircraft and terminal buildings
Other duties as required