Customer Service Agent
About The Position
Step into a meaningful role with the North Carolina Department of Revenue as a Customer Service Agent. In this position, you’ll make a real impact by guiding taxpayers, supporting compliance with North Carolina Revenue Laws, and delivering clear, accurate assistance over the phone. Join a team dedicated to providing outstanding service to communities across our state. We are currently hiring Customer Service Agents in our Greensboro location. SALARY: Starting Salary: $39,244 per year. Spanish Bilingual Premium: Immediate 5% salary bump ($41,206/per year) if you are fluent in Spanish. Training Completion Raise: Qualify for 5% salary increase upon successful completion of the training program. Our Hybrid-to-Remote Path: We believe in setting you up for success with structured, onsite support before transitioning you to working from home: Weeks 1–3 (Training): In-office full-time at your selected branch (Greensboro, Raleigh, or Rocky Mount). Weeks 4+ (Transition): Gradual shift to hybrid work, beginning with one day per week working from home, then increasing to two days per week. Post-Graduation (~8 months): After completing the training program, you will transition to almost 100% work from home, with only one mandatory in-office day per month. TRAINING PLAN: You do not need any prior tax experience to succeed in this role. Our comprehensive training program is designed to teach you everything you need to know – from understanding North Carolina tax concepts to navigating department systems with confidence. Whether you are new to state government, or tax related work, we will guide you step-by-step and equip you with the knowledge and skills required to assist taxpayers effectively. This position also offers valuable exposure to a wide range of tax topics and agency processes, laying the foundation for career mobility and advancement within the Department. You will join a team committed to delivering outstanding service to communities across North Carolina. More about the work: -Professionally manage a high volume of incoming calls through designated phone queues -Provide clear and accurate guidance to taxpayers and their representatives regarding refunds, payment plans, tax notices, tax laws, and Department policies -Complete thorough training program to confidently interpret and explain personal income tax as well as sales and use tax laws After successfully completing training, you will possess the knowledge, skills and abilities that support career growth and advancement within the agency and have the option to work remotely.
Requirements
- Strong communicator, both written and verbal, with the ability to express ideas clearly and concisely
- Experience using a computer and proficiency in word processing
- High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
Nice To Haves
- Spanish fluency (results in a 5% salary bump)
- Prior tax experience is not required, but the training program covers personal income tax and sales and use tax laws.
Responsibilities
- Professionally manage a high volume of incoming calls through designated phone queues
- Provide clear and accurate guidance to taxpayers and their representatives regarding refunds, payment plans, tax notices, account balances, tax laws, and Department policies
- Complete thorough training program to confidently interpret and explain personal income tax as well as sales and use tax laws
Benefits
- Health insurance options
- Standard and supplemental retirement plans
- NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
- The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
- Twelve paid holidays per year
- Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
- Twelve sick days/year which are cumulative indefinitely
- Paid Parental Leave
- Personal Observance Leave and Community Service Leave
- Longevity pays lump sum payout yearly based on length of service
- 401K, and 403(b) plans
- Eligibility for the Public Service Loan Forgiveness Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
