Altstadt | Customer Service/Scheduling Administrator

Flow Service Partners•Louisville, KY

5d•Onsite

About The Position

The Customer Service/Scheduling position includes high-impact administrative and operational support to the Louisville service team. This role involves Scheduling daily service calls, dispatching, compliance coordination, and daily field support functions. This position plays a critical role in supporting field execution, ensuring regulatory compliance, and driving operational efficiency.

Requirements

3+ years of customer service experience in construction, HVAC, plumbing, or field services environment preferred.
High attention to detail
Strong organizational skills with ability to manage competing priorities.
Proficiency in Microsoft Office and service management portals.
QuickBooks experience preferred

Responsibilities

Answer incoming phone calls and serve as the first point of contact for customers.
Schedule service calls within the service management portal.
Communicate scheduling updates to technicians and customers.
Provide general support to field technicians as needed.
Call in utility locates through Indiana 811 prior to job execution.
Pull required permits for service and project work.
Research and track necessary licensing requirements to ensure compliance.
Order materials as directed by field leadership.
Assist technicians with administrative needs to keep jobs moving.
Provide direct administrative support to the Louisville Supervisor.
Complete special projects and administrative tasks as assigned.
Verification of correct customer data transfer from scheduling portal to QuickBooks
Understanding of QuickBooks customer file to edit customer information if necessary