Customer Service Administrator
About The Position
The Customer Service Administrator serves as the first point of contact for customer inquiries, accurately logging and assigning cases within the company ticketing system while providing comprehensive administrative support to the Service team. This role coordinates service-related travel and scheduling, prepares documentation and training materials, maintains office supplies, and tracks punch lists and meeting minutes. The position requires strong communication, organizational, and computer skills, along with a positive attitude and the ability to thrive in a fast-paced service environment.
Requirements
- College Education in related field (Business, Travel, Administration) or related experience
- Excellent verbal and written communication skills, time management, problem solving ability and interpersonal skills
- Strong computer skills
- Positive attitude and desire to work in a fast-paced, challenging environment
Responsibilities
- Respond to incoming inquiries, and assign cases to Service staff
- Provide administrative support to Service department
- Enter caller and case information accurately and efficiently into company ticketing system
- Assist in the scheduling and planning travel for Service-related customer visits
- Maintain an adequate inventory of office supplies
- Preparation of training materials
- Punch-list tracking & updating, creating meeting minutes and documentation
- Other duties as assigned
Benefits
- Employer funded benefits program
- Competitive total compensation package
- Work-life balance
- Employee Assistance plan
- Employee Discount Platform
- Career progression
- Casual work environment
- Social events and sports teams
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
