Customer Service Administrator

Air North•Whitehorse, YT

7d•Onsite

About The Position

At Chieftain Energy, a subsidiary of Air North, Yukon’s Airline, the mission is to deliver reliable, safe, and responsive energy solutions that power communities and support the airline’s operations. Joining Chieftain means being part of a team that values quality, teamwork, and the unique challenges and opportunities of serving the territory. The Customer Service Administrator will provide support to Chieftain’s Administrative team by performing clerical and administrative functions relating to day-to-day operations.

Requirements

Minimum Grade 12 diploma or equivalent
Minimum 2 years’ experience in administration or customer service
A strong sense of accountability, honesty, and responsibility in all tasks, supporting the trust that we have built with passengers, partners, and communities
Enthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support
Must be a legally entitled to work in Canada

Nice To Haves

Administration or Finance education
Forklift skills

Responsibilities

Enter new clients and applicable information accurately into all systems
Maintain records and edit client information as requested
Manage walk in, phone, and e-mail traffic of customer service inquiries
Coordinate with other departments based on customer inquiries
Process cash, cheques, or electronic payments and batch out each day
Assist with labour tasks around the yard
Loading/unloading fuel trucks

Benefits

Phenomenal local and international flight benefits for you and your family!
Extra travel benefits such as hotels and cruises
Employer paid health & dental benefits
Group RRSP investment options
Cargo shipping benefits
Vehicle and home heating fuel discounts through Chieftain Energy for you and your family

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