Customer Service Administrator

Advance Auto Parts • Saint John, NB

3d • Onsite

About The Position

Our Customer Service Administrator will report to the Customer Service Manager and is responsible for general office duties, credits and responding to customer requests as they come in and determining the availability of parts and prices in a timely and efficient manner.

Requirements

• 1-3 years of customer service experience
• Able to deal with a high volume amount of emails
• Computer knowledge of Microsoft Windows, Excel, Word
• Basic knowledge of some accounting procedures
• Must be detail oriented and have excellent mathematical skills
• Must have well developed interpersonal skills to deal with customers
• High school diploma or general education degree (GED)

Nice To Haves

• Passion for cars
• Automotive enthusiasts

Responsibilities

• General office duties
• Handling credits
• Responding to customer requests
• Determining parts availability and prices
• Researching and handling customer issues
• Notifying customers regarding fill discrepancies on “must have orders”
• Checking prices and parts availability while speaking with customers
• Re-keying “unknown orders” to identify customer names, addresses and any other information for proper billing and shipping
• Maintaining the special order file and following up as necessary for billing invoices not received and proof of delivery to customer
• Maintaining records to ensure prompt and accurate reporting
• Documenting over/short claims for research and resolution
• Performing accounting duties consisting of credit entry, order entry and direct billing for shipments from other company locations

Benefits

• RRSP match
• Employee discount
• Opportunity to work for one of the largest after-market auto parts provider in North America
• Visibility to career growth opportunities across the entire Advance Auto Parts organization
• Access to a robust online training system for personal or leadership development
• Rewarding organizational culture through our Team Member recognition program and team lunches
• Employee discounts on auto parts, tools and equipment
• Financial benefits including group RRSP with employer contribution
• Discounted Employee Stock Purchase plans for all permanent Team Members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees