Customer Service & Sales Representative-Full-Time

Midwestern Wheels•Appleton, WI

11d

About The Position

Midwestern Wheels, Inc. is hiring a Customer Service & Sales Representative to support its Avis and Budget Car Rental locations across Wisconsin. The role focuses on delivering a high-quality customer experience in a fast-paced setting while identifying renters’ needs and recommending upgrades and additional services. Employees assist with daily operations, work collaboratively with their team, and represent the brand with professionalism and integrity. The position offers hourly base pay plus uncapped sales incentive bonuses, with total earning potential of $50,000–$60,000+ per year.

Requirements

Professional, outgoing, and friendly personality.
Assertive, self-motivated, and results-oriented mindset.
Previous experience in customer service, retail, or a related field.
Strong communication and interpersonal skills.
Goal-driven attitude and ability to meet or exceed sales targets.
Team-oriented and willing to assist where needed.
Willingness to work a variety of shifts, including evenings and weekends.
Valid Wisconsin driver’s license and good driving record.
Minimum age of 18.
Basic computer proficiency, including ability to use email and reservation software.
Strong problem-solving and conflict-resolution skills.
Ability to utilize proven sales techniques while delivering exceptional customer experiences.

Nice To Haves

Previous sales experience is beneficial but not required.

Responsibilities

Engage with customers, answer questions, and provide knowledgeable recommendations.
Identify renters’ needs and recommend relevant upgrades and additional services using sales techniques.
Assist with daily operations while representing the brand with professionalism and integrity.
Collaborate with the team to keep operations running smoothly and create a positive guest experience.
Take on additional responsibilities as needed.
Deliver exceptional customer experiences in a fast-paced setting.
Communicate professionally and enthusiastically with customers, colleagues, and management.
Use email and reservation software as part of daily work.
Apply problem-solving and conflict-resolution skills.

Benefits

Pay differential for nights and weekends.
Paid time off (PTO) accruing from day one for eligible full- and part-time employees.
Holiday and birthday pay.
Medical, dental, vision, life, and disability insurance for full-time employees.
401(k) retirement plan with a company match.
Employee discounts, including car rentals and Avis/Budget vehicle purchases.
Access to an Employee Assistance Program (EAP).
Free parking.
Paid training.
Professional development and recognition.