Customer Service Representative | Full-Time|

Heritage Health - Idaho • Coeur D'Alene, ID

8d • $20 - $28 • Onsite

About The Position

Heritage Health is seeking a full-time Customer Service Representative to join its dental team in Coeur d'Alene, Idaho. The role delivers service to patients during check-in and check-out, collaborates with dental assistants and providers to support efficient visits, and helps implement organizational policies and protocols. The position is based in a medical and dental clinic, where work may be demanding and chaotic and may involve exposure to contagious diseases, physical injuries, and varied emotional states.

Requirements

• Minimum of two years of office experience.
• Understanding of medical terminology and healthcare office procedures.
• Familiarity with HIPAA regulations and patient confidentiality requirements.
• General understanding of Heritage Health policies and services.
• Strong verbal and written interpersonal and communication skills.
• Proficiency with computers, office software, and scheduling tools.
• Effective problem-solving and conflict-resolution skills.
• Ability to maintain professionalism and compassion under pressure.
• Ability to handle sensitive patient information with discretion.
• Ability to work independently and as part of a team.
• Ability to sit for prolonged periods and work on a computer.
• Ability to lift up to 15 pounds at times, access and navigate clinic departments, complete tasks in noisy or stressful environments, and adhere to process protocols.

Nice To Haves

• Dental office experience.

Responsibilities

• Check in clients and update demographics, including insurance information, at each visit.
• Verify Medicaid at each visit and obtain Healthy Connections authorization when needed.
• Ensure each account has a DMS screen and verify current homeless and migrant/seasonal status.
• Answer the clinic's multi-line phone system, take accurate messages, and promptly deliver them to providers or counselors.
• Schedule appointments for new and established clients using the electronic practice management system.
• Make reminder calls for all scheduled clients.
• Collect co-pays from self-pay and third-party payer clients at each visit.
• Direct clients unable to pay their co-pay to billing or collections staff.
• Check out clients as needed.
• Create and organize client charts.
• Track no-shows and follow the No Show protocol.
• Process all self-pay clients on the schedule through the Medicaid system to check for coverage.
• Maintain cleanliness and order in the waiting room throughout the day.
• Perform general office duties, including copying, faxing, scanning, and handling mail.
• Complete required safety training, participate in emergency response tasks and safety committees or teams as requested, follow safety instructions, report or correct hazards, and provide feedback on safety issues.

Benefits

• 100% employer-paid medical, dental, and vision insurance for full-time employees, with multiple plan options and employer contributions for dependents.
• 200 hours (25 days) of all-in-one paid time off during the first year, covering vacation, personal, sick, and holiday time, with an option to cash out extra time off.
• Extended Illness Bank for additional paid time during serious illness or hospitalization.
• 403(b) retirement plan with automatic enrollment and employer match of 100% of the first 3% contributed and 50% of the next 2%.
• Employer-paid life and long-term disability insurance, plus voluntary coverage options.
• Free, confidential Employee Assistance Program with counseling and wellness resources, including telehealth, legal, and financial support.
• Student loan repayment program for eligible positions.
• LifeFlight membership for emergency medical transport.
• Access to a dedicated benefits advocate team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed