Customer Service Representative | Full-Time|

Heritage Health • Coeur d'Alene, ID

6d • Onsite

About The Position

Heritage Health is seeking a full-time Customer Service Representative to join its dental team in Coeur d'Alene, Idaho. The role provides service to patients during check-in and check-out, works closely with dental assistants and providers to support efficient visits, and helps implement organizational policies and protocols. The position is performed in a medical and dental clinic office environment that may be demanding or chaotic, with possible exposure to contagious diseases, physical injuries, and emotionally challenging situations. Employees are expected to uphold workplace safety practices and complete required safety training.

Requirements

• At least two years of office experience; dental experience preferred.
• Understanding of medical terminology and healthcare office procedures.
• Familiarity with HIPAA regulations and patient confidentiality requirements.
• General understanding of Heritage Health policies and services.
• Strong verbal and written interpersonal and communication skills.
• Proficiency with computers, office software, and scheduling tools.
• Effective problem-solving and conflict-resolution skills.
• Ability to remain professional and compassionate under pressure.
• Ability to handle sensitive patient information discreetly.
• Ability to work independently and as part of a team.
• Ability to sit at a desk and work on a computer for prolonged periods.
• Ability to lift up to 15 pounds at times and access and navigate different departments.
• Ability to complete tasks in noisy or stressful environments and adhere to process protocols.

Nice To Haves

• Dental office experience.

Responsibilities

• Check in clients and update demographics, including insurance information, at each visit.
• Verify Medicaid at each visit and obtain Healthy Connections authorization when needed.
• Ensure each account has a DMS screen and verify current homeless and migrant/seasonal status.
• Answer the clinic's multi-line phone system, take accurate messages, and promptly deliver them to providers or counselors.
• Schedule appointments for new and established clients using the electronic practice management system.
• Make reminder calls for all scheduled clients.
• Collect co-pays from self-pay and third-party payer clients at each visit.
• Direct clients unable to pay their co-pay to billing or collections staff.
• Check out clients as needed.
• Create and organize client charts.
• Track no-shows and follow the No Show protocol.
• Process all self-pay clients on the schedule through the Medicaid system to check for coverage.
• Maintain a clean and orderly waiting room throughout the day.
• Perform general office duties such as copying, faxing, scanning, and handling mail.
• Complete required safety training, participate in emergency response tasks and safety committees or teams as requested, follow safety instructions, report or correct hazards, and provide feedback on safety issues.

Benefits

• 100% employer-paid medical, dental, and vision insurance for full-time employees, with multiple plan options and employer contributions for dependents.
• 200 hours (25 days) of all-in-one paid time off during the first year, covering vacation, personal, sick, and holiday time, with an option to cash out extra time off.
• Extended Illness Bank providing additional paid time for serious illness or hospitalization.
• 403(b) retirement plan with automatic enrollment and an employer match of 100% of the first 3% contributed and 50% of the next 2%.
• Employer-paid life and long-term disability insurance, with voluntary coverage options.
• Employee Assistance Program with confidential counseling and wellness resources, including telehealth, legal, and financial support.
• Student loan repayment program for eligible positions.
• LifeFlight membership for emergency medical transport.
• Access to a dedicated benefits advocate team.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed