Customer Service & Sales Representative - Full-Time or Part-Time

Avis Budget of Wisconsin•Madison, WI

12d•$50,000 - $60,000•Onsite

About The Position

Midwestern Wheels, Inc. is hiring a Customer Service & Sales Representative to deliver a high-quality customer experience at its Avis and Budget Car Rental locations in Madison, Wisconsin. The role combines customer service, sales, and day-to-day operational support in a fast-paced environment. The position works at two local facilities: 3230 Packers Avenue and 1136 E Washington Avenue. Work hours include 7:30 a.m. to 5:30 p.m. Monday through Friday and 8:00 a.m. to 1:00 p.m. on Saturdays. The posting also notes a willingness to work a variety of shifts, including evenings and weekends. Compensation includes a base rate of $20 per hour, with an additional $2 per hour for weekend hours, plus uncapped monthly sales commissions or incentive bonuses for upgrades and additional services. Total earning potential is listed as $50,000–$60,000 per year. Full-time employees are eligible for a comprehensive benefits package; PTO begins accruing from day one for eligible full- and part-time employees.

Requirements

Professional, outgoing, and friendly personality.
Assertive, self-motivated, and results-oriented mindset.
Previous experience in customer service, retail, or a related field.
Strong communication and interpersonal skills.
Goal-driven attitude and ability to meet or exceed sales targets.
Team-oriented approach and willingness to help wherever needed.
Willingness to work a variety of shifts, including evenings and weekends.
Valid Wisconsin driver’s license; minimum age of 18 and a good driving record.
Basic computer proficiency, including ability to use email and reservation software.
Professionalism, enthusiasm, and strong communication with customers, colleagues, and management.
Strong problem-solving and conflict-resolution skills.

Nice To Haves

Previous sales experience is beneficial but not required.

Responsibilities

Engage with customers, answer questions, and provide knowledgeable recommendations.
Identify renters’ needs and recommend relevant upgrades and additional services.
Assist with daily operations while representing the brand professionally and with integrity.
Collaborate with the team to keep operations running smoothly and create a positive customer experience.
Take on additional responsibilities as needed.
Use sales techniques while delivering exceptional customer experiences in a fast-paced setting.
Communicate professionally with customers, colleagues, and management.
Use problem-solving and conflict-resolution skills to address customer needs.

Benefits

Paid time off accruing from day one for eligible full- and part-time employees.
Holiday and birthday pay.
Medical, dental, vision, life, and disability insurance for full-time employees.
401(k) retirement plan with company match.
Employee discounts, including car rentals and Avis/Budget vehicle purchases.
Employee Assistance Program (EAP).
Free parking.
Paid training.
Training, professional development, and recognition for hard work.
Uncapped monthly sales commissions or incentive bonuses.
Additional hourly pay for weekend hours and pay differential for nights and weekends.