CSSR - Customer Service Sales Rep - Part Time

Craft Massachusetts • Everett, MA

3d • $20 - $23 • Onsite

About The Position

The Customer Sales Service Representative is the first point of contact for customers, handling inbound calls with professionalism and efficiency. This role involves actively listening to customer inquiries, processing orders, providing product information, resolving issues, and ensuring an exceptional customer experience. The ideal candidate will have strong communication and problem-solving skills while adhering to company policies and procedures.

Requirements

• High School Diploma or GED – required
• Excellent communication skills – Ability to speak clearly and listen attentively to customer concerns.
• Strong problem-solving abilities – Analyze issues, identify root causes, and develop effective solutions.
• Customer-focused mindset – Passion for delivering outstanding customer service.
• Active listening skills – Attentiveness to customer needs with the ability to ask clarifying questions.
• Adaptability & flexibility – Comfort handling a variety of customer inquiries in a fast-paced environment.
• Computer proficiency – Familiarity with CRM systems and ability to efficiently navigate data entry software.

Nice To Haves

• Data Entry experience - preferred
• Customer Service Experience - preferred

Responsibilities

• Handle inbound calls: Answer customer inquiries promptly and professionally, identifying the purpose of their contact.
• Provide product and service information: Offer accurate details on products, services, pricing, policies, and procedures.
• Resolve customer issues: Troubleshoot concerns, address complaints, and find effective solutions to meet customer needs.
• Process orders and transactions: Accurately take orders, process payments, and manage returns.
• Escalate complex issues: Identify concerns requiring further assistance and direct calls to the appropriate department.
• Maintain customer records: Update customer information and document call details in the CRM system.
• Build customer rapport: Foster positive relationships through friendly and professional interactions.
• De-escalate difficult situations: Handle frustrated customers with patience, empathy, and effective communication.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED