Part-Time Customer Service Rep - Evenings & Weekends

Pro Athlete, Inc.•Kansas City, MO

2d•Hybrid

About The Position

At Pro Athlete, the CSR is the face of the organization. Our CSRs provide a “wow” experience for all of our customers and are available to resolve any and all customer inquiries via all channels of interaction. A CSR is a product expert and also has the full ability to make sure all customers are happy at every stage of the shopping experience. Pro Athlete, Inc. is an eCommerce company that specializes in creating a World Class customer and employee experience and we happen to sell sporting goods and apparel through various online platforms such as JustBats, JustGloves, JustPaddles, and Field General. We have a Major League caliber culture, we have a passion for what we do, and we love to have fun.

Requirements

Core Value alignment.
Self-driven work ethic. You must be a self-starter who is resourceful, loves taking initiative and seeing things through to completion.
Genuine curiosity and the desire to learn. We are ever-changing and need employees who are innovative and adaptable.
Customer/Client Focus.
Verbal and Written Communication Proficiency.
Detailed.
Problem Solving/Analysis.
Technical Capacity.
Resourceful.

Responsibilities

Answers and resolves all customer inquiries with quick response time.
Available to communicate effectively with all customers via social media, phone calls, live chats, questions & answers, product reviews, and emails.
Product expert in baseball and softball bats and gloves and any other inventory that we offer through our eCommerce platforms.
Review paid-reviewing orders to reduce the number of credit card chargeback claims.
Initiate UPS claims on lost or damaged packages.
Walk customers through the returns process to initiate a return for a refund or exchange.
Place orders over the phone.
Create letters, quotes, and miscellaneous correspondence as requested or required on a case-by-case basis.
Communicate effectively with other parts of the business to implement process improvement based on customer feedback.
Any other duties as reasonably assigned.