Customer Sales and Service Representative CSSR

Abilities Centre • Whitby, ON

7d • Onsite

About The Position

The Customer Sales & Service Representative (CSSR) is part of a team that ensures all key indicators of sales and customer service are met and/or exceeded. The Customer Sales & Service team ensures all members and potential members receive excellent service and accurate information. As a member of our Rentals team, you will be an ambassador for our external rentals and events, monitoring court play, as well as ensuring events run smoothly from beginning to end. The organization values being person-centred, genuine, flexible, innovative, and collaborative. As an equal opportunity employer committed to diversity and inclusion, we welcome and encourage applications from all persons, including but not limited to persons with disabilities, racialized and Indigenous persons, persons of any gender identity and sexual orientation, and newcomers. We provide variations and accommodations at all stages of the employment and are committed to improving our process to be more accessible and equitable. We are committed to the ongoing learning and development of our employees and gladly provide on-the-job training and mentorship.

Requirements

• High School graduate pursuing Post-Secondary Education in Marketing, Business, Social Development, Health and Wellness, or related programs.
• Previous sales, customer service and/or retail experience, preferably in a membership/client-based environment.
• Manage multiple demands through well-developed organizational and time management skills.
• Critical thinker who is decisive and prepared to make in-the-moment decisions.
• Knowledge of inclusion, accessibility, and accommodations.
• Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and non-visible dimensions of diversity.
• Well-developed interpersonal, and relationship building skills and can establish rapport and excellent communication with members, staff, and visitors.
• Proficient in Microsoft Office and have knowledge of ActiveNet or similar registration software.
• Dedicated to customer service that exceeds expectations.
• Team player with a positive attitude whose interactions demonstrate accountability, authenticity, and collaboration.
• Self-motivated, demonstrating initiative.
• Keen attention to detail and have strong written and verbal communication skills.
• Required to have a current and clear criminal record check for the vulnerable sector (VSC).
• Required to have a current and valid First Aid and CPR ‘C’ / AED.
• Required to have flexible availability to work a variety of shifts, including weekdays, evenings, and weekends.

Responsibilities

• Work towards and achieve personal and team sales targets, and model excellence in both sales and service.
• Cultivate a member-centered environment through exceptional customer service.
• Make decisions and solve problems regarding membership sales and service functions, members' accounts, members' concerns, and members' behaviour.
• Register new and existing clients for specialty programming.
• Generate sales and donation leads, including calling members and prospective members to discuss membership and programs.
• Actively promote new programs to members.
• Be member-focused at all times.
• Prioritize responsibilities to seek opportunities to initiate conversations with members and prospective members.
• Handle membership inquiries by building rapport.
• Ask probing questions to determine prospective member needs and interests.
• Customize tours of the facility, linking member interests to program options.
• Coordinate with the Senior Coordinator, Member Services to have knowledge of all rentals taking place during your shift.
• Monitor court use to ensure all health and safety protocols and rules are being followed.
• Be an ambassador at events, by being aware of key details and supporting rentals associate in ensuring events run smoothly beginning to end.
• Conduct cleanliness checks and arrange cleaning as necessary.
• Track cash collected and transactions completed during shift.
• Process hold and cancellation membership requests.

Benefits

• Access to superb sport, fitness, and recreational facilities.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED