Customer Sales and Service Representative

UFA Co-operative Ltd. • Grande Prairie, AB

6d • Onsite

About The Position

Reporting to the Assistant Store Manager, the Customer Sales and Service Representative 3 (CSSR 3) is responsible for serving and assisting customers in the selection and purchase of goods and services to meet their needs. Position may be based in UFA store / yard locations for majority of shifts, but cross-training within each business area is required. The Representative provides service in accordance with UFA’s Customer Service Policy and initiates and/or implements corrective action as required to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.

Requirements

• Grade 12 Diploma with 5+ years of related experience in a customer focused environment.
• Demonstrated expert level knowledge in Agribusiness products and supplies.
• Cash handling, computer proficiency and previous customer service experience required.
• Agriculture/AgriBusiness background, interest, and aptitude are required along with expert level knowledge of agricultural products.
• Proven leadership with peer-to-peer coaching and mentoring abilities.
• Strong salesmanship skills with an extensive customer focused background required.
• Self-motivated with a continuous learning approach about the business of UFA.
• Strong interpersonal and relationship building skills.
• Capable of taking on occasional responsibilities beyond the current scope of the position.
• Capable of physical labour; capable of lifting up to 25 kg.
• Strong computer skills with the ability to learn new systems quickly.
• Must remain current with any and all required certifications, including WHMIS and TDG.

Nice To Haves

• Warehouse or yard and forklift experience is an asset. Will be required to obtain forklift operator training to work in yard environment.
• Experience with SAP and/or other enterprise management systems are desired.
• Pesticide Dispenser and AMS Certification preferred.

Responsibilities

• Maximize sales and customer support through best-in-class customer service. Provide prompt service and assistance to UFA’s customers in a friendly and courteous manner either in person or over the phone. Responsible for CRM (Customer Relationship Management) with regular UFA customers.
• Ensure that sales leads are either executed to outstanding customer service standards or are transferred to an outbound sales representative for completion. Ensure accuracy and efficiency with sales and receipts, and in balancing cash as directed. Prepare billings for customers and process payments.
• Act as Subject Matter Expert by providing guidance and assistance to other employees on product knowledge, customer service best practices and UFA policies and procedures. Assists junior Customer Sales and Service Representatives with minor customer service issues.
• Key holder responsibilities, over sight of opening and closing functions of the farm store.
• Manage eCommerce customer requests to ensure eCommerce service levels and KPIs are maintained. Review, pick, pack, label and confirm orders using eCommerce related systems, workflows and processes. Ensure eCommerce order storage areas are clean, neat, well organized and in compliance with UFA’s safety and operational standards. Perform daily balancing of eCommerce orders including paper flow.
• Responsible for supporting the reporting Sr. Store Manager with all functions related to store/site operations. Will be delegated supervision authority in the absence of the Sr. Store Manager.
• Assist with the accurate and timely shipping and receiving of products.
• Perform maintenance on inventory or cycle counts including trouble shooting/problem solving, as directed.
• Ensure store, yard, site, warehouses, and exterior locations are clean, neat, well organized, and in compliance with UFA’s safety and operational standards. Responsible for “Own the Aisle” area of assigned responsibility in store to ensure UFA merchandising and inventory standards are consistently maintained or equivalent assigned area of responsibility in UFA yard. May work in either store or yard depending upon business needs during the scheduled shift.
• Other responsibilities may include: Administrative duties such as scheduling staff, scheduling deliveries, monitoring paperwork for correctness, maintaining files, coding invoices, and creating tracking spreadsheets; Assist with special projects, such as other support for other Farm Stores/sites, Farm Shows, Trade Fairs, etc.

Benefits

• We prioritize safety, respect your time, and offer flexible options and comprehensive benefits to support your life inside and outside of work.
• Our collaborative culture fosters growth through hands-on experience, mentorship, training, educational support, and diverse career paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED