Customer Sales and Service Representative

UFA Co-operative Ltd.•Lac La Biche, AB

6d•Onsite

About The Position

Reporting to the Agency Manager, the Customer Sale and Service Representative 2 (CSSR 2) is responsible for serving and assisting customers in the selection and purchase of goods and services and/or fuel and fuel products to meet their needs. The Representative provides service in accordance with UFA’s Customer Service Policy and initiates and/or implements corrective action as required to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position will cross-train in multiple functions of the store or site.

Requirements

Grade 12 diploma with 3–5 years of related experience.
Strong customer service skills and product knowledge in agriculture or petroleum.
Proficiency in Microsoft Outlook, Excel, and enterprise systems (e.g., Dynamics).
Capable of physical labour and lifting up to 25 kg.
Must maintain current certifications (WHMIS, TDG).

Nice To Haves

Forklift, warehouse, or yard experience is an asset.

Responsibilities

Provide prompt, knowledgeable service to customers in-store and over the phone.
CRM support, including customer management, leads and fulfillment activities, as required.
Perform accurate cash handling, billing, and daily balancing procedures.
Assist with shipping/receiving, inventory counts, and merchandising in assigned store or yard areas.
Maintain clean, organized, and safe workspaces in compliance with UFA standards.
Support special projects and events (e.g., trade fairs, farm shows).
Assist with fuel inventory management activities such as daily fuel reconciliations, fuel variance investigation, weekly physical tank dips, and dispenser meter head comparisons, as directed.
Act as a subject matter expert, when required, guiding peers on product knowledge, service practices, and UFA policies.
Assists junior Customer Sales and Service Representatives with minor customer service issues.
Assist with special projects, such as other support for other agency sites, farm stores, farm shows, trade fairs, etc.