Customer Service / Sales Operations Manager

Arycs Technologies, Inc. • Los Gatos, CA

11d

About The Position

The Customer Service Manager at Arycs Technologies is responsible for owning and optimizing the operational backbone of the sales organization. This role encompasses customer onboarding, Arycs onboarding in customer tools, order management, customer operational support, and sales tooling. The manager ensures accurate execution from purchase order through delivery and revenue tracking. It is an operations-driven role, distinct from Customer Success or account management.

Requirements

• Bachelor’s degree or equivalent professional experience
• 5+ years of experience in Customer Service, Sales Operations, or Order Management supporting hardware products
• Hands-on experience with ERP and CRM systems (NetSuite preferred)
• Strong analytical, organizational, and problem-solving skills
• Excellent written and verbal communication skills

Responsibilities

• Correct Customer onboarding (internal and external)
• Own end-to-end order processing, including order acknowledgment, delivery tracking, and RMA issuance
• Serve as the primary operational contact for customer procurement teams
• Maintain accurate order status in relevant databases and for reporting purposes
• Lead all post-order operational activities and fulfillment tracking
• Operate and improve NetSuite, Microsoft BI, and related sales tools
• Maintain accurate data across orders, backlog, revenue, and customer records
• Prepare internal reports on orders, revenue, backlog, and KPIs
• Collaborate with Sales, Finance, Supply Chain, and Engineering teams
• Ensure compliance with quality, documentation, and delivery standards

Benefits

• Competitive compensation
• flexible work environment
• opportunity to scale operational processes
• high visibility across GTM leadership
• a collaborative, execution-focused culture

What This Job Offers

• Job Type: Full-time
• Career Level: Senior