Customer Service Sales Associate

Hertz • Las Vegas, NV

9d

About The Position

The Dollar/Thrifty Customer Service Sales Associate consults with customers about their car rentals, supports the rental and occasional return process, and provides customer service and sales support. The associate maximizes revenue by actively offering products and services and addressing customer objections while delivering a world-class customer experience. The role pays $14.50 per hour plus commission, with on-target earnings starting at 2% and eligibility for monthly bonus plans of up to 12%.

Requirements

• Passion for customer service and attention to detail, with a willingness to go the extra mile.
• Self-motivation to achieve and exceed targeted goals.
• Strong computer proficiency, including typing and navigating multiple computer systems.
• Ability to multitask across computer systems while interacting with customers in person or by phone.
• Proficiency in English and clear written and oral communication in English.
• Ability to work in a fast-paced environment with varied tasks.
• Excellent organizational and time-management skills.
• Professionalism and interpersonal skills.
• Proven ability to work well within a team.
• Proven customer-facing experience and a strong customer focus.
• Ability to work flexible shifts, including weekends and holidays, and overtime as required.
• Ability to work outdoors in all weather conditions.
• Ability to stand for long periods.

Nice To Haves

• Fluency in languages other than English; candidates fluent in other languages are encouraged to apply.

Responsibilities

• Manage rental and occasional return processes in compliance with company policies and procedures.
• Welcome customers warmly and represent Hertz professionally through appearance, language, and behavior.
• Help ensure each customer receives a clean and safe vehicle.
• Take ownership of customer service issues and resolve them promptly.
• Contribute to teamwork and collaboration and support the company’s service goals.
• Use approved sales and service techniques to identify customer needs and offer optional products and services.
• Prepare rental and return documents accurately and completely.
• Qualify customers according to rental requirements.
• Provide directions, maps, local-area information, and relevant service information.
• Explain rental parameters, rates, and service charges to customers.
• Ensure rental agreement return dates and times are accurate and review charges when vehicles are returned.
• Prepare rental agreement folders with all required information.
• Answer customer phone calls in a friendly, helpful, and prompt manner.
• Resolve customer service issues effectively.
• Coordinate customers in the queue to reduce wait times and support efficient service.

Benefits

• Hourly pay of $14.50 plus commission; on-target earnings starting at 2%.
• Eligibility for monthly bonus plans of up to 12%.
• Medical, dental, and vision plan options.
• Hertz-paid basic life insurance equal to one times base annual pay.
• Retirement programs, including 401(k) employer matching.
• Paid parental leave and adoption assistance.
• Employee assistance program for employees and family.
• Educational reimbursement and discounts.
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
• Perks and discounts, including theme park tickets and gym discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed